Frequently Asked Questions

IS THERE A CATALOG?
THERE IS A PAPER CATALOG AVAILABLE WITH PICTURES AND PART NUMBERS.

CAN I KEEP TRACK OF MY PARTS ON ORDER?
N/A AT THIS TIME (PLEASE CALL IN OR SEND AN EMAIL)

CAN I VIEW MY ACCOUNT HISTORY OR MY STATEMENT?
N/A AT THIS TIME CONTACT THE OFFICE STAFF FOR ASSISTANCE

HOW CAN I VIEW A PICTURE OF THE PART?
BY CLICKING ON THE SQUARE BOX TO THE LEFT OF THE PART NUMBER

HOW LONG DO I HAVE TO WAIT FOR MY DELIVERY?
NEXT DAY DELIVERY UNLESS STATED OTHERWISE

CAN I PICK UP THE PART?
AT OUR WAREHOUSE LOCATION IN HAMILTON AT 362 AVONDALE STREET

IS THERE A SHIPPING COST?
NO SHIPPING COST IF IN OUR DELIVERY AREA

• HAMILTON / NIAGARA
• BURLINGTON / OAKVILLE
• MILTON / BRANTFORD

HOW DO I CREATE AN ONLINE ACCOUNT?
YOU MUST CONTACT THE OFFICE STAFF AND THEY WILL ASSIST YOU IN SETTING UP AN ACCOUNT

IF I DO NOT HAVE AN ACCOUNT CAN I STILL ORDER PARTS?
AS A GUEST AND WE WILL VIEW THE ORDER AND GET BACK TO YOU WITH PRICES

WHAT HAPPENS IF I GET THE WRONG PART?
YOU CAN REORDER THE CORRECT PART ON LINE AGAIN OR CALL THE OFFICE AND LET THE OFFICE STAFF KNOW ABOUT THE CIRCUMSTANCES ARE

WHAT HAPPENS IF I RECEIVE THE PART DAMAGED?
CALL THE OFFICE STAFF AND MAKE THEM AWARE OF THE SITUATION WITH THE FIRST PART AND THEN A REPLACEMENT PART WILL BE SENT DAMAGE FREE

IS THERE A CORE CHARGE?
THERE IS NO CORE CHARGES, WE DO NOT REQUIRE CORES BACK

WHAT IS NOT COVERED BY THE WARRANTY?
ANYTHING THAT IS NOT CAUSED BY MANUFACTURES DEFECT THAT IS NOT REPORTED IN THE FIRST 24 HOURS OF DELIVERY AND IS ALSO DUE TO INSPECTION BEFORE A CREDIT CAN BE ISSUED AND ALSO ANY MISHANDLING OF THE PART AFTER IT HAS BEEN DELIVERED

DO YOU CARRY OEM OR USED PARTS?
OUR OEM AND USED PARTS WILL SHOW ON THE WEB SITE
WE CARRY A WIDE VARIETY OF OEM PARTS

WHAT IS THE DIFFERENCE BETWEEN OEM PARTS AND AFTERMARKET PARTS?
OEM PARTS ARE FACTORY PARTS EITHER NEW OR REPAIRED
AFTERMARKET PARTS ARE NEW FACTORY LIKE PARTS

WHAT IF I FIND A LOWER PRICE?
CALL THE OFFICE STAFF FOR BETTER PRICING OR PRICE ADJUSTMENTS
JUST TELL US HOW MUCH OF A DIFFERENCE AND WHO THE LOWER PRICE WAS GIVEN BY

WHAT IS A CAPA PART?
MEANS THE PART HAS BEEN INSPECTED AND MET THE REQUIRED STANDARDS THAT ARE ACCEPTED BY MOST INSURANCE COMPANIES

WHEN AND HOW OFTEN DO THE PRICES CHANGE?
THE PRICES CHANGE YEARLY UNLESS OTHERWISE NOTIFIED ON THE WEBSITE
LIST AND COST ALWAYS STAYS THE SAME, NOT CHANGING DAILY

HOW DO I REACH THE OFFICE STAFF?
BY CALLING ONE OF THE PHONE NUMBERS OFFERED 1-800-263-9323 AND 905-549-4115
ALSO BY EMAIL
AND FAX 905-545-4699

DO I HAVE TO OWN A BODYSHOP TO ORDER PARTS?
YOU DO NOT HAVE TO OWN A SHOP

WHAT IF THERE IS NO STOCK SHOWN ON THE WEBSITE?
CALL THE OFFICE STAFF THEY WILL LOCATE THE PARTS REQUIRED BY GIVING YOU AN UPDATED TIME AND NEAREST LOCATION
WE ALSO HAVE OTHER OPTIONS AVAILABLE TO FILL YOUR ORDER THE NEXT DAY
WE WILL TRY TO SOURCE THE PART WITH OUR MANY DIFFERENT SUPPLIERS

For any further questions, please contact the friendly office staff and we will do our absolute best to answer any question you may have.